Frequently Asked Questions

1. What forms of payments do you accept?

We accept cash, credit card payments (3% convenience fee), Zelle and Venmo. Checks accepted only by businesses.

2. Do you require a deposit?

Yes we require a 10% deposit that is applied to the overall balance.

3. When is payment required?

Deposit is required in order to book the event. The remaining balance must be paid prior to us unloading on the day of the event.

4. What if there is bad weather the day of my event?

We will keep in contact with you about the weather prior to the event. If event is cancelled prior to us loading then cancellation policy will be followed.

5. What is your cancellation policy?

Cancellation can be made up to 2 hours prior to event. Rescheduling will be allowed if cancelled within time frame, if cancelled outside of cancellation window, the deposit will be forfeited and a new deposit will be required to book a future event.

6. Is there a weight limit for the ponies?

Yes, each of our ponies have their own weight limits. Please specify age group of children. If children are too large for the selected pony then they will not be able to ride.

7. What is your refund policy?

We do not offer refunds unless there is a technical error.